
DROP TABLE IF EXISTS `%TABLE_PREFIX%api_key`;
CREATE TABLE `%TABLE_PREFIX%api_key` (
  `id` int(10) unsigned NOT NULL auto_increment,
  `isactive` tinyint(1) NOT NULL default '1',
  `ipaddr` varchar(64) NOT NULL,
  `apikey` varchar(255) NOT NULL,
  `can_create_tickets` TINYINT( 1 ) UNSIGNED NOT NULL DEFAULT  '1',
  `can_exec_cron` TINYINT( 1 ) UNSIGNED NOT NULL DEFAULT  '1',
  `notes` text,
  `updated` datetime NOT NULL,
  `created` datetime NOT NULL,
  PRIMARY KEY  (`id`),
  KEY `ipaddr` (`ipaddr`),
  UNIQUE KEY `apikey` (`apikey`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%attachment`;
CREATE TABLE `%TABLE_PREFIX%attachment` (
  `object_id` int(11) unsigned NOT NULL,
  `type` char(1) NOT NULL,
  `file_id` int(11) unsigned NOT NULL,
  `inline` tinyint(1) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`object_id`,`file_id`,`type`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%faq`;
CREATE TABLE IF NOT EXISTS `%TABLE_PREFIX%faq` (
  `faq_id` int(10) unsigned NOT NULL auto_increment,
  `category_id` int(10) unsigned NOT NULL default '0',
  `ispublished` tinyint(1) unsigned NOT NULL default '0',
  `question` varchar(255) NOT NULL,
  `answer` text NOT NULL,
  `keywords` tinytext,
  `notes` text,
  `created` datetime NOT NULL,
  `updated` datetime NOT NULL,
  PRIMARY KEY  (`faq_id`),
  UNIQUE KEY `question` (`question`),
  KEY `category_id` (`category_id`),
  KEY `ispublished` (`ispublished`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%faq_category`;
CREATE TABLE IF NOT EXISTS `%TABLE_PREFIX%faq_category` (
  `category_id` int(10) unsigned NOT NULL auto_increment,
  `ispublic` TINYINT( 1 ) UNSIGNED NOT NULL DEFAULT '0',
  `name` varchar(125) default NULL,
  `description` TEXT NOT NULL,
  `notes` tinytext NOT NULL,
  `created` datetime NOT NULL,
  `updated` datetime NOT NULL,
  PRIMARY KEY  (`category_id`),
  KEY (`ispublic`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%faq_topic`;
CREATE TABLE IF NOT EXISTS `%TABLE_PREFIX%faq_topic` (
  `faq_id` int(10) unsigned NOT NULL,
  `topic_id` int(10) unsigned NOT NULL,
  PRIMARY KEY  (`faq_id`,`topic_id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%sequence`;
CREATE TABLE `%TABLE_PREFIX%sequence` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(64) DEFAULT NULL,
  `flags` int(10) unsigned DEFAULT NULL,
  `next` bigint(20) unsigned NOT NULL DEFAULT '1',
  `increment` int(11) DEFAULT '1',
  `padding` char(1) DEFAULT '0',
  `updated` datetime NOT NULL,
  PRIMARY KEY (`id`)
-- InnoDB is intended here because transaction support is required for row
-- locking
) ENGINE=InnoDB DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%sla`;
CREATE TABLE `%TABLE_PREFIX%sla` (
  `id` int(11) unsigned NOT NULL auto_increment,
  `isactive` tinyint(1) unsigned NOT NULL default '1',
  `enable_priority_escalation` tinyint(1) unsigned NOT NULL default '1',
  `disable_overdue_alerts` tinyint(1) unsigned NOT NULL default '0',
  `grace_period` int(10) unsigned NOT NULL default '0',
  `name` varchar(64) NOT NULL default '',
  `notes` text,
  `created` datetime NOT NULL,
  `updated` datetime NOT NULL,
  PRIMARY KEY  (`id`),
  UNIQUE KEY `name` (`name`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%config`;
CREATE TABLE `%TABLE_PREFIX%config` (
  `id` int(11) unsigned NOT NULL auto_increment,
  `namespace` varchar(64) NOT NULL,
  `key` varchar(64) NOT NULL,
  `value` text NOT NULL,
  `updated` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  PRIMARY KEY  (`id`),
  UNIQUE KEY (`namespace`, `key`)
) DEFAULT CHARSET=utf8;

INSERT INTO `%TABLE_PREFIX%config` (`namespace`, `key`, `value`) VALUES
  ('core', 'admin_email', ''),
  ('core', 'helpdesk_url', ''),
  ('core', 'helpdesk_title', ''),
  ('core', 'schema_signature', '');

DROP TABLE IF EXISTS `%TABLE_PREFIX%form`;
CREATE TABLE `%TABLE_PREFIX%form` (
    `id` int(11) unsigned NOT NULL auto_increment,
    `type` varchar(8) NOT NULL DEFAULT 'G',
    `deletable` tinyint(1) NOT NULL DEFAULT 1,
    `title` varchar(255) NOT NULL,
    `instructions` varchar(512),
    `notes` text,
    `created` datetime NOT NULL,
    `updated` datetime NOT NULL,
    PRIMARY KEY (`id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%form_field`;
CREATE TABLE `%TABLE_PREFIX%form_field` (
    `id` int(11) unsigned NOT NULL auto_increment,
    `form_id` int(11) unsigned NOT NULL,
    `type` varchar(255) NOT NULL DEFAULT 'text',
    `label` varchar(255) NOT NULL,
    `required` tinyint(1) NOT NULL DEFAULT 0,
    `private` tinyint(1) NOT NULL DEFAULT 0,
    `edit_mask` tinyint(1) NOT NULL DEFAULT 0,
    `name` varchar(64) NOT NULL,
    `configuration` text,
    `sort` int(11) unsigned NOT NULL,
    `hint` varchar(512),
    `created` datetime NOT NULL,
    `updated` datetime NOT NULL,
    PRIMARY KEY (`id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%form_entry`;
CREATE TABLE `%TABLE_PREFIX%form_entry` (
    `id` int(11) unsigned NOT NULL auto_increment,
    `form_id` int(11) unsigned NOT NULL,
    `object_id` int(11) unsigned,
    `object_type` char(1) NOT NULL DEFAULT 'T',
    `sort` int(11) unsigned NOT NULL DEFAULT 1,
    `created` datetime NOT NULL,
    `updated` datetime NOT NULL,
    PRIMARY KEY (`id`),
    KEY `entry_lookup` (`object_type`, `object_id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%form_entry_values`;
CREATE TABLE `%TABLE_PREFIX%form_entry_values` (
    -- references form_entry.id
    `entry_id` int(11) unsigned NOT NULL,
    `field_id` int(11) unsigned NOT NULL,
    `value` text,
    `value_id` int(11),
    PRIMARY KEY (`entry_id`, `field_id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%list`;
CREATE TABLE `%TABLE_PREFIX%list` (
    `id` int(11) unsigned NOT NULL auto_increment,
    `name` varchar(255) NOT NULL,
    `name_plural` varchar(255),
    `sort_mode` enum('Alpha', '-Alpha', 'SortCol') NOT NULL DEFAULT 'Alpha',
    `masks` int(11) unsigned NOT NULL DEFAULT 0,
    `type` VARCHAR( 16 ) NULL DEFAULT NULL,
    `notes` text,
    `created` datetime NOT NULL,
    `updated` datetime NOT NULL,
    PRIMARY KEY (`id`),
    KEY `type` (`type`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%list_items`;
CREATE TABLE `%TABLE_PREFIX%list_items` (
    `id` int(11) unsigned NOT NULL auto_increment,
    `list_id` int(11),
    `status` int(11) unsigned NOT NULL DEFAULT 1,
    `value` varchar(255) NOT NULL,
    -- extra value such as abbreviation
    `extra` varchar(255),
    `sort` int(11) NOT NULL DEFAULT 1,
    `properties` text,
    PRIMARY KEY (`id`),
    KEY `list_item_lookup` (`list_id`)
) DEFAULT CHARSET=utf8;


DROP TABLE IF EXISTS `%TABLE_PREFIX%department`;
CREATE TABLE `%TABLE_PREFIX%department` (
  `dept_id` int(11) unsigned NOT NULL auto_increment,
  `tpl_id` int(10) unsigned NOT NULL default '0',
  `sla_id` int(10) unsigned NOT NULL default '0',
  `email_id` int(10) unsigned NOT NULL default '0',
  `autoresp_email_id` int(10) unsigned NOT NULL default '0',
  `manager_id` int(10) unsigned NOT NULL default '0',
  `dept_name` varchar(128) NOT NULL default '',
  `dept_signature` text NOT NULL,
  `ispublic` tinyint(1) unsigned NOT NULL default '1',
  `group_membership` tinyint(1) NOT NULL default '0',
  `ticket_auto_response` tinyint(1) NOT NULL default '1',
  `message_auto_response` tinyint(1) NOT NULL default '0',
  `updated` datetime NOT NULL,
  `created` datetime NOT NULL,
  PRIMARY KEY  (`dept_id`),
  UNIQUE KEY `dept_name` (`dept_name`),
  KEY `manager_id` (`manager_id`),
  KEY `autoresp_email_id` (`autoresp_email_id`),
  KEY `tpl_id` (`tpl_id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%draft`;
CREATE TABLE `%TABLE_PREFIX%draft` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT,
  `staff_id` int(11) unsigned NOT NULL,
  `namespace` varchar(32) NOT NULL DEFAULT '',
  `body` text NOT NULL,
  `extra` text,
  `created` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `updated` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%email`;
CREATE TABLE `%TABLE_PREFIX%email` (
  `email_id` int(11) unsigned NOT NULL auto_increment,
  `noautoresp` tinyint(1) unsigned NOT NULL default '0',
  `priority_id` tinyint(3) unsigned NOT NULL default '2',
  `dept_id` tinyint(3) unsigned NOT NULL default '0',
  `topic_id` int(11) unsigned NOT NULL default '0',
  `email` varchar(255) NOT NULL default '',
  `name` varchar(255) NOT NULL default '',
  `userid` varchar(255) NOT NULL,
  `userpass` varchar(255) collate ascii_general_ci NOT NULL,
  `mail_active` tinyint(1) NOT NULL default '0',
  `mail_host` varchar(255) NOT NULL,
  `mail_protocol` enum('POP','IMAP') NOT NULL default 'POP',
  `mail_encryption` enum('NONE','SSL') NOT NULL,
  `mail_port` int(6) default NULL,
  `mail_fetchfreq` tinyint(3) NOT NULL default '5',
  `mail_fetchmax` tinyint(4) NOT NULL default '30',
  `mail_archivefolder` varchar(255) default NULL,
  `mail_delete` tinyint(1) NOT NULL default '0',
  `mail_errors` tinyint(3) NOT NULL default '0',
  `mail_lasterror` datetime default NULL,
  `mail_lastfetch` datetime default NULL,
  `smtp_active` tinyint(1) default '0',
  `smtp_host` varchar(255) NOT NULL,
  `smtp_port` int(6) default NULL,
  `smtp_secure` tinyint(1) NOT NULL default '1',
  `smtp_auth` tinyint(1) NOT NULL default '1',
  `smtp_spoofing` tinyint(1) unsigned NOT NULL default '0',
  `notes` text,
  `created` datetime NOT NULL,
  `updated` datetime NOT NULL,
  PRIMARY KEY  (`email_id`),
  UNIQUE KEY `email` (`email`),
  KEY `priority_id` (`priority_id`),
  KEY `dept_id` (`dept_id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%email_account`;
CREATE TABLE `%TABLE_PREFIX%email_account` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(128) NOT NULL,
  `active` tinyint(1) NOT NULL DEFAULT '1',
  `protocol` varchar(64) NOT NULL DEFAULT '',
  `host` varchar(128) NOT NULL DEFAULT '',
  `port` int(11) NOT NULL,
  `username` varchar(128) DEFAULT NULL,
  `password` varchar(255) DEFAULT NULL,
  `options` varchar(512) DEFAULT NULL,
  `errors` int(11) unsigned DEFAULT NULL,
  `created` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00' ON UPDATE CURRENT_TIMESTAMP,
  `lastconnect` timestamp NULL DEFAULT NULL,
  `lasterror` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%filter`;
CREATE TABLE `%TABLE_PREFIX%filter` (
  `id` int(11) unsigned NOT NULL auto_increment,
  `execorder` int(10) unsigned NOT NULL default '99',
  `isactive` tinyint(1) unsigned NOT NULL default '1',
  `status` int(11) unsigned NOT NULL DEFAULT '0',
  `match_all_rules` tinyint(1) unsigned NOT NULL default '0',
  `stop_onmatch` tinyint(1) unsigned NOT NULL default '0',
  `reject_ticket` tinyint(1) unsigned NOT NULL default '0',
  `use_replyto_email` tinyint(1) unsigned NOT NULL default '0',
  `disable_autoresponder` tinyint(1) unsigned NOT NULL default '0',
  `canned_response_id` int(11) unsigned NOT NULL default '0',
  `email_id` int(10) unsigned NOT NULL default '0',
  `status_id` int(10) unsigned NOT NULL default '0',
  `priority_id` int(10) unsigned NOT NULL default '0',
  `dept_id` int(10) unsigned NOT NULL default '0',
  `staff_id` int(10) unsigned NOT NULL default '0',
  `team_id` int(10) unsigned NOT NULL default '0',
  `sla_id` int(10) unsigned NOT NULL default '0',
  `form_id` int(11) unsigned NOT NULL default '0',
  `topic_id` int(11) unsigned NOT NULL default '0',
  `ext_id` varchar(11),
  `target` ENUM(  'Any',  'Web',  'Email',  'API' ) NOT NULL DEFAULT  'Any',
  `name` varchar(32) NOT NULL default '',
  `notes` text,
  `created` datetime NOT NULL,
  `updated` datetime NOT NULL,
  PRIMARY KEY  (`id`),
  KEY `target` (`target`),
  KEY `email_id` (`email_id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%filter_rule`;
CREATE TABLE `%TABLE_PREFIX%filter_rule` (
  `id` int(11) unsigned NOT NULL auto_increment,
  `filter_id` int(10) unsigned NOT NULL default '0',
  `what` varchar(32) NOT NULL,
  `how` enum('equal','not_equal','contains','dn_contain','starts','ends','match','not_match') NOT NULL,
  `val` varchar(255) NOT NULL,
  `isactive` tinyint(1) unsigned NOT NULL DEFAULT '1',
  `notes` tinytext NOT NULL,
  `created` datetime NOT NULL,
  `updated` datetime NOT NULL,
  PRIMARY KEY  (`id`),
  KEY `filter_id` (`filter_id`),
  UNIQUE `filter` (`filter_id`, `what`, `how`, `val`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%email_template_group`;
CREATE TABLE `%TABLE_PREFIX%email_template_group` (
  `tpl_id` int(11) NOT NULL auto_increment,
  `isactive` tinyint(1) unsigned NOT NULL default '0',
  `name` varchar(32) NOT NULL default '',
  `lang` varchar(16) NOT NULL default 'en_US',
  `notes` text,
  `created` datetime NOT NULL,
  `updated` timestamp NOT NULL,
  PRIMARY KEY  (`tpl_id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%email_template`;
CREATE TABLE `%TABLE_PREFIX%email_template` (
  `id` int(11) UNSIGNED NOT NULL auto_increment,
  `tpl_id` int(11) UNSIGNED NOT NULL,
  `code_name` varchar(32) NOT NULL,
  `subject` varchar(255) NOT NULL default '',
  `body` text NOT NULL,
  `notes` text,
  `created` datetime NOT NULL,
  `updated` datetime NOT NULL,
  PRIMARY KEY  (`id`),
  UNIQUE KEY `template_lookup` (`tpl_id`, `code_name`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%file`;
CREATE TABLE `%TABLE_PREFIX%file` (
  `id` int(11) NOT NULL auto_increment,
  `ft` CHAR( 1 ) NOT NULL DEFAULT  'T',
  `bk` CHAR( 1 ) NOT NULL DEFAULT  'D',
  -- RFC 4288, Section 4.2 declares max MIMEType at 255 ascii chars
  `type` varchar(255) collate ascii_general_ci NOT NULL default '',
  `size` bigint(20) unsigned NOT NULL default 0,
  `key` varchar(86) collate ascii_general_ci NOT NULL,
  `signature` varchar(86) collate ascii_bin NOT NULL,
  `name` varchar(255) NOT NULL default '',
  `attrs` varchar(255),
  `created` datetime NOT NULL,
  PRIMARY KEY  (`id`),
  KEY `ft` (`ft`),
  KEY `key` (`key`),
  KEY `signature` (`signature`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%file_chunk`;
CREATE TABLE `%TABLE_PREFIX%file_chunk` (
  `file_id` int(11) NOT NULL,
  `chunk_id` int(11) NOT NULL,
  `filedata` longblob NOT NULL,
  PRIMARY KEY (`file_id`, `chunk_id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%groups`;
CREATE TABLE `%TABLE_PREFIX%groups` (
  `group_id` int(10) unsigned NOT NULL auto_increment,
  `group_enabled` tinyint(1) unsigned NOT NULL default '1',
  `group_name` varchar(50) NOT NULL default '',
  `can_create_tickets` tinyint(1) unsigned NOT NULL default '1',
  `can_edit_tickets` tinyint(1) unsigned NOT NULL default '1',
  `can_post_ticket_reply` tinyint( 1 ) unsigned NOT NULL DEFAULT  '1',
  `can_delete_tickets` tinyint(1) unsigned NOT NULL default '0',
  `can_close_tickets` tinyint(1) unsigned NOT NULL default '1',
  `can_assign_tickets` tinyint(1) unsigned NOT NULL default '1',
  `can_transfer_tickets` tinyint(1) unsigned NOT NULL default '1',
  `can_ban_emails` tinyint(1) unsigned NOT NULL default '0',
  `can_manage_premade` tinyint(1) unsigned NOT NULL default '0',
  `can_manage_faq` tinyint(1) unsigned NOT NULL default '0',
  `can_view_staff_stats` tinyint( 1 ) unsigned NOT NULL DEFAULT  '0',
  `notes` text,
  `created` datetime NOT NULL,
  `updated` datetime NOT NULL,
  PRIMARY KEY  (`group_id`),
  KEY `group_active` (`group_enabled`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%group_dept_access`;
CREATE TABLE `%TABLE_PREFIX%group_dept_access` (
  `group_id` int(10) unsigned NOT NULL default '0',
  `dept_id` int(10) unsigned NOT NULL default '0',
  UNIQUE KEY `group_dept` (`group_id`,`dept_id`),
  KEY `dept_id`  (`dept_id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%help_topic`;
CREATE TABLE `%TABLE_PREFIX%help_topic` (
  `topic_id` int(11) unsigned NOT NULL auto_increment,
  `topic_pid` int(10) unsigned NOT NULL default '0',
  `isactive` tinyint(1) unsigned NOT NULL default '1',
  `ispublic` tinyint(1) unsigned NOT NULL default '1',
  `noautoresp` tinyint(3) unsigned NOT NULL default '0',
  `flags` int(10) unsigned DEFAULT '0',
  `status_id` int(10) unsigned NOT NULL default '0',
  `priority_id` int(10) unsigned NOT NULL default '0',
  `dept_id` int(10) unsigned NOT NULL default '0',
  `staff_id` int(10) unsigned NOT NULL default '0',
  `team_id` int(10) unsigned NOT NULL default '0',
  `sla_id` int(10) unsigned NOT NULL default '0',
  `page_id` int(10) unsigned NOT NULL default '0',
  `form_id` int(10) unsigned NOT NULL default '0',
  `sequence_id` int(10) unsigned NOT NULL DEFAULT '0',
  `sort` int(10) unsigned NOT NULL default '0',
  `topic` varchar(32) NOT NULL default '',
  `number_format` varchar(32) DEFAULT NULL,
  `notes` text,
  `created` datetime NOT NULL,
  `updated` datetime NOT NULL,
  PRIMARY KEY  (`topic_id`),
  UNIQUE KEY `topic` ( `topic` ,  `topic_pid` ),
  KEY `topic_pid` (`topic_pid`),
  KEY `priority_id` (`priority_id`),
  KEY `dept_id` (`dept_id`),
  KEY `staff_id` (`staff_id`,`team_id`),
  KEY `sla_id` (`sla_id`),
  KEY `page_id` (`page_id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%organization`;
CREATE TABLE `%TABLE_PREFIX%organization` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(128) NOT NULL DEFAULT '',
  `manager` varchar(16) NOT NULL DEFAULT '',
  `status` int(11) unsigned NOT NULL DEFAULT '0',
  `domain` varchar(256) NOT NULL DEFAULT '',
  `extra` text,
  `created` timestamp NULL DEFAULT NULL,
  `updated` timestamp NULL DEFAULT NULL ON UPDATE CURRENT_TIMESTAMP,
  PRIMARY KEY (`id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%canned_response`;
CREATE TABLE `%TABLE_PREFIX%canned_response` (
  `canned_id` int(10) unsigned NOT NULL auto_increment,
  `dept_id` int(10) unsigned NOT NULL default '0',
  `isenabled` tinyint(1) unsigned NOT NULL default '1',
  `title` varchar(255) NOT NULL default '',
  `response` text NOT NULL,
  `lang` varchar(16) NOT NULL default 'en_US',
  `notes` text,
  `created` datetime NOT NULL,
  `updated` datetime NOT NULL,
  PRIMARY KEY  (`canned_id`),
  UNIQUE KEY `title` (`title`),
  KEY `dept_id` (`dept_id`),
  KEY `active` (`isenabled`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%note`;
CREATE TABLE `%TABLE_PREFIX%note` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT,
  `pid` int(11) unsigned,
  `staff_id` int(11) unsigned NOT NULL DEFAULT 0,
  `ext_id` varchar(10),
  `body` text,
  `status` int(11) unsigned NOT NULL DEFAULT 0,
  `sort` int(11) unsigned NOT NULL DEFAULT 0,
  `created` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00' ON UPDATE CURRENT_TIMESTAMP,
  PRIMARY KEY (`id`),
  KEY `ext_id` (`ext_id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%session`;
CREATE TABLE `%TABLE_PREFIX%session` (
  `session_id` varchar(255) collate ascii_general_ci NOT NULL default '',
  `session_data` blob,
  `session_expire` datetime default NULL,
  `session_updated` datetime default NULL,
  `user_id` varchar(16) NOT NULL default '0' COMMENT 'osTicket staff/client ID',
  `user_ip` varchar(64) NOT NULL,
  `user_agent` varchar(255) collate utf8_unicode_ci NOT NULL,
  PRIMARY KEY  (`session_id`),
  KEY `updated` (`session_updated`),
  KEY `user_id` (`user_id`)
) DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

DROP TABLE IF EXISTS `%TABLE_PREFIX%staff`;
CREATE TABLE `%TABLE_PREFIX%staff` (
  `staff_id` int(11) unsigned NOT NULL auto_increment,
  `group_id` int(10) unsigned NOT NULL default '0',
  `dept_id` int(10) unsigned NOT NULL default '0',
  `timezone_id` int(10) unsigned NOT NULL default '0',
  `username` varchar(32) NOT NULL default '',
  `firstname` varchar(32) default NULL,
  `lastname` varchar(32) default NULL,
  `passwd` varchar(128) default NULL,
  `backend` varchar(32) default NULL,
  `email` varchar(128) default NULL,
  `phone` varchar(24) NOT NULL default '',
  `phone_ext` varchar(6) default NULL,
  `mobile` varchar(24) NOT NULL default '',
  `signature` text NOT NULL,
  `notes` text,
  `isactive` tinyint(1) NOT NULL default '1',
  `isadmin` tinyint(1) NOT NULL default '0',
  `isvisible` tinyint(1) unsigned NOT NULL default '1',
  `onvacation` tinyint(1) unsigned NOT NULL default '0',
  `assigned_only` tinyint(1) unsigned NOT NULL default '0',
  `show_assigned_tickets` tinyint(1) unsigned NOT NULL default '0',
  `daylight_saving` tinyint(1) unsigned NOT NULL default '0',
  `change_passwd` tinyint(1) unsigned NOT NULL default '0',
  `max_page_size` int(11) unsigned NOT NULL default '0',
  `auto_refresh_rate` int(10) unsigned NOT NULL default '0',
  `default_signature_type` ENUM( 'none', 'mine', 'dept' ) NOT NULL DEFAULT 'none',
  `default_paper_size` ENUM( 'Letter', 'Legal', 'Ledger', 'A4', 'A3' ) NOT NULL DEFAULT 'Letter',
  `created` datetime NOT NULL,
  `lastlogin` datetime default NULL,
  `passwdreset` datetime default NULL,
  `updated` datetime NOT NULL,
  PRIMARY KEY  (`staff_id`),
  UNIQUE KEY `username` (`username`),
  KEY `dept_id` (`dept_id`),
  KEY `issuperuser` (`isadmin`),
  KEY `group_id` (`group_id`,`staff_id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%syslog`;
CREATE TABLE `%TABLE_PREFIX%syslog` (
  `log_id` int(11) unsigned NOT NULL auto_increment,
  `log_type` enum('Debug','Warning','Error') NOT NULL,
  `title` varchar(255) NOT NULL,
  `log` text NOT NULL,
  `logger` varchar(64) NOT NULL,
  `ip_address` varchar(64) NOT NULL,
  `created` datetime NOT NULL,
  `updated` datetime NOT NULL,
  PRIMARY KEY  (`log_id`),
  KEY `log_type` (`log_type`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%team`;
CREATE TABLE `%TABLE_PREFIX%team` (
  `team_id` int(10) unsigned NOT NULL auto_increment,
  `lead_id` int(10) unsigned NOT NULL default '0',
  `isenabled` tinyint(1) unsigned NOT NULL default '1',
  `noalerts` tinyint(1) unsigned NOT NULL default '0',
  `name` varchar(125) NOT NULL default '',
  `notes` text,
  `created` datetime NOT NULL,
  `updated` datetime NOT NULL,
  PRIMARY KEY  (`team_id`),
  UNIQUE KEY `name` (`name`),
  KEY `isnabled` (`isenabled`),
  KEY `lead_id` (`lead_id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%team_member`;
CREATE TABLE `%TABLE_PREFIX%team_member` (
  `team_id` int(10) unsigned NOT NULL default '0',
  `staff_id` int(10) unsigned NOT NULL,
  `updated` datetime NOT NULL,
  PRIMARY KEY  (`team_id`,`staff_id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%ticket`;
CREATE TABLE `%TABLE_PREFIX%ticket` (
  `ticket_id` int(11) unsigned NOT NULL auto_increment,
  `number` varchar(20),
  `user_id` int(11) unsigned NOT NULL default '0',
  `user_email_id` int(11) unsigned NOT NULL default '0',
  `status_id` int(10) unsigned NOT NULL default '0',
  `dept_id` int(10) unsigned NOT NULL default '0',
  `sla_id` int(10) unsigned NOT NULL default '0',
  `topic_id` int(10) unsigned NOT NULL default '0',
  `staff_id` int(10) unsigned NOT NULL default '0',
  `team_id` int(10) unsigned NOT NULL default '0',
  `email_id` int(11) unsigned NOT NULL default '0',
  `flags` int(10) unsigned NOT NULL default '0',
  `ip_address` varchar(64) NOT NULL default '',
  `source` enum('Web','Email','Phone','API','Other') NOT NULL default 'Other',
  `isoverdue` tinyint(1) unsigned NOT NULL default '0',
  `isanswered` tinyint(1) unsigned NOT NULL default '0',
  `duedate` datetime default NULL,
  `reopened` datetime default NULL,
  `closed` datetime default NULL,
  `lastmessage` datetime default NULL,
  `lastresponse` datetime default NULL,
  `created` datetime NOT NULL,
  `updated` datetime NOT NULL,
  PRIMARY KEY  (`ticket_id`),
  KEY `user_id` (`user_id`),
  KEY `dept_id` (`dept_id`),
  KEY `staff_id` (`staff_id`),
  KEY `team_id` (`team_id`),
  KEY `status_id` (`status_id`),
  KEY `created` (`created`),
  KEY `closed` (`closed`),
  KEY `duedate` (`duedate`),
  KEY `topic_id` (`topic_id`),
  KEY `sla_id` (`sla_id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%ticket_attachment`;
CREATE TABLE `%TABLE_PREFIX%ticket_attachment` (
  `attach_id` int(11) unsigned NOT NULL auto_increment,
  `ticket_id` int(11) unsigned NOT NULL default '0',
  `file_id` int(10) unsigned NOT NULL default '0',
  `ref_id` int(11) unsigned NOT NULL default '0',
  `inline` tinyint(1) NOT NULL default  '0',
  `created` datetime NOT NULL,
  PRIMARY KEY  (`attach_id`),
  KEY `ticket_id` (`ticket_id`),
  KEY `ref_id` (`ref_id`),
  KEY `file_id` (`file_id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%ticket_lock`;
CREATE TABLE `%TABLE_PREFIX%ticket_lock` (
  `lock_id` int(11) unsigned NOT NULL auto_increment,
  `ticket_id` int(11) unsigned NOT NULL default '0',
  `staff_id` int(10) unsigned NOT NULL default '0',
  `expire` datetime default NULL,
  `created` datetime NOT NULL,
  PRIMARY KEY  (`lock_id`),
  UNIQUE KEY `ticket_id` (`ticket_id`),
  KEY `staff_id` (`staff_id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%ticket_email_info`;
CREATE TABLE `%TABLE_PREFIX%ticket_email_info` (
  `id` int(11) unsigned NOT NULL auto_increment,
  `thread_id` int(11) unsigned NOT NULL,
  `email_mid` varchar(255) NOT NULL,
  `headers` text,
  PRIMARY KEY (`id`),
  KEY `email_mid` (`email_mid`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%ticket_event`;
CREATE TABLE `%TABLE_PREFIX%ticket_event` (
  `ticket_id` int(11) unsigned NOT NULL default '0',
  `staff_id` int(11) unsigned NOT NULL,
  `team_id` int(11) unsigned NOT NULL,
  `dept_id` int(11) unsigned NOT NULL,
  `topic_id` int(11) unsigned NOT NULL,
  `state` enum('created','closed','reopened','assigned','transferred','overdue') NOT NULL,
  `staff` varchar(255) NOT NULL default 'SYSTEM',
  `annulled` tinyint(1) unsigned NOT NULL default '0',
  `timestamp` datetime NOT NULL,
  KEY `ticket_state` (`ticket_id`, `state`, `timestamp`),
  KEY `ticket_stats` (`timestamp`, `state`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%ticket_status`;
CREATE TABLE IF NOT EXISTS `%TABLE_PREFIX%ticket_status` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `name` varchar(60) NOT NULL DEFAULT '',
  `state` varchar(16) DEFAULT NULL,
  `mode` int(11) unsigned NOT NULL DEFAULT '0',
  `flags` int(11) unsigned NOT NULL DEFAULT '0',
  `sort` int(11) unsigned NOT NULL DEFAULT '0',
  `properties` text NOT NULL,
  `created` datetime NOT NULL,
  `updated` datetime NOT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `name` (`name`),
  KEY `state` (`state`)
) DEFAULT CHARSET=utf8;


DROP TABLE IF EXISTS `%TABLE_PREFIX%ticket_priority`;
CREATE TABLE `%TABLE_PREFIX%ticket_priority` (
  `priority_id` tinyint(4) NOT NULL auto_increment,
  `priority` varchar(60) NOT NULL default '',
  `priority_desc` varchar(30) NOT NULL default '',
  `priority_color` varchar(7) NOT NULL default '',
  `priority_urgency` tinyint(1) unsigned NOT NULL default '0',
  `ispublic` tinyint(1) NOT NULL default '1',
  PRIMARY KEY  (`priority_id`),
  UNIQUE KEY `priority` (`priority`),
  KEY `priority_urgency` (`priority_urgency`),
  KEY `ispublic` (`ispublic`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%ticket_thread`;
CREATE TABLE `%TABLE_PREFIX%ticket_thread` (
  `id` int(11) unsigned NOT NULL auto_increment,
  `pid` int(11) unsigned NOT NULL default '0',
  `ticket_id` int(11) unsigned NOT NULL default '0',
  `staff_id` int(11) unsigned NOT NULL default '0',
  `user_id` int(11) unsigned not null default 0,
  `thread_type` enum('M','R','N') NOT NULL,
  `poster` varchar(128) NOT NULL default '',
  `source` varchar(32) NOT NULL default '',
  `title` varchar(255),
  `body` mediumtext NOT NULL,
  `format` varchar(16) NOT NULL default 'html',
  `ip_address` varchar(64) NOT NULL default '',
  `created` datetime NOT NULL,
  `updated` datetime NOT NULL,
  PRIMARY KEY  (`id`),
  KEY `ticket_id` (`ticket_id`),
  KEY `staff_id` (`staff_id`),
  KEY `pid` (`pid`)
) DEFAULT CHARSET=utf8;

CREATE TABLE `%TABLE_PREFIX%ticket_collaborator` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT,
  `isactive` tinyint(1) NOT NULL DEFAULT '1',
  `ticket_id` int(11) unsigned NOT NULL DEFAULT '0',
  `user_id` int(11) unsigned NOT NULL DEFAULT '0',
  -- M => (message) clients, N => (note) 3rd-Party, R => (reply) external authority
  `role` char(1) NOT NULL DEFAULT 'M',
  `created` datetime NOT NULL,
  `updated` datetime NOT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `collab` (`ticket_id`,`user_id`)
) DEFAULT CHARSET=utf8;



DROP TABLE IF EXISTS `%TABLE_PREFIX%timezone`;
CREATE TABLE `%TABLE_PREFIX%timezone` (
  `id` int(11) unsigned NOT NULL auto_increment,
  `offset` float(3,1) NOT NULL default '0.0',
  `timezone` varchar(255) NOT NULL default '',
  PRIMARY KEY  (`id`)
) DEFAULT CHARSET=utf8;

INSERT INTO `%TABLE_PREFIX%timezone` (`id`, `offset`, `timezone`) VALUES
  (1, -12.0, 'Eniwetok, Kwajalein'),
  (2, -11.0, 'Midway Island, Samoa'),
  (3, -10.0, 'Hawaii'),
  (4, -9.0, 'Alaska'),
  (5, -8.0, 'Pacific Time (US & Canada)'),
  (6, -7.0, 'Mountain Time (US & Canada)'),
  (7, -6.0, 'Central Time (US & Canada), Mexico City'),
  (8, -5.0, 'Eastern Time (US & Canada), Bogota, Lima'),
  (9, -4.0, 'Atlantic Time (Canada), Caracas, La Paz'),
  (10, -3.5, 'Newfoundland'),
  (11, -3.0, 'Brazil, Buenos Aires, Georgetown'),
  (12, -2.0, 'Mid-Atlantic'),
  (13, -1.0, 'Azores, Cape Verde Islands'),
  (14, 0.0, 'Western Europe Time, London, Lisbon, Casablanca'),
  (15, 1.0, 'Brussels, Copenhagen, Madrid, Paris'),
  (16, 2.0, 'Kaliningrad, South Africa'),
  (17, 3.0, 'Baghdad, Riyadh, Moscow, St. Petersburg'),
  (18, 3.5, 'Tehran'),
  (19, 4.0, 'Abu Dhabi, Muscat, Baku, Tbilisi'),
  (20, 4.5, 'Kabul'),
  (21, 5.0, 'Ekaterinburg, Islamabad, Karachi, Tashkent'),
  (22, 5.5, 'Bombay, Calcutta, Madras, New Delhi'),
  (23, 6.0, 'Almaty, Dhaka, Colombo'),
  (24, 7.0, 'Bangkok, Hanoi, Jakarta'),
  (25, 8.0, 'Beijing, Perth, Singapore, Hong Kong'),
  (26, 9.0, 'Tokyo, Seoul, Osaka, Sapporo, Yakutsk'),
  (27, 9.5, 'Adelaide, Darwin'),
  (28, 10.0, 'Eastern Australia, Guam, Vladivostok'),
  (29, 11.0, 'Magadan, Solomon Islands, New Caledonia'),
  (30, 12.0, 'Auckland, Wellington, Fiji, Kamchatka');

-- pages
CREATE TABLE IF NOT EXISTS `%TABLE_PREFIX%content` (
  `id` int(10) unsigned NOT NULL auto_increment,
  `content_id` int(10) unsigned NOT NULL default '0',
  `isactive` tinyint(1) unsigned NOT NULL default '0',
  `type` varchar(32) NOT NULL default 'other',
  `name` varchar(255) NOT NULL,
  `body` text NOT NULL,
  `lang` varchar(16) NOT NULL default 'en_US',
  `notes` text,
  `created` datetime NOT NULL,
  `updated` datetime NOT NULL,
  PRIMARY KEY  (`id`),
  UNIQUE KEY `name` (`name`)
) DEFAULT CHARSET=utf8;

-- Plugins
DROP TABLE IF EXISTS `%TABLE_PREFIX%plugin`;
CREATE TABLE `%TABLE_PREFIX%plugin` (
  `id` int(11) unsigned not null auto_increment,
  `name` varchar(30) not null,
  `install_path` varchar(60) not null,
  `isphar` tinyint(1) not null default 0,
  `isactive` tinyint(1) not null default 0,
  `version` varchar(64),
  `installed` datetime not null,
  primary key (`id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%user`;
CREATE TABLE `%TABLE_PREFIX%user` (
  `id` int(10) unsigned NOT NULL auto_increment,
  `org_id` int(10) unsigned NOT NULL,
  `default_email_id` int(10) NOT NULL,
  `status` int(11) unsigned NOT NULL DEFAULT '0',
  `name` varchar(128) NOT NULL,
  `created` datetime NOT NULL,
  `updated` datetime NOT NULL,
  PRIMARY KEY  (`id`),
  KEY `org_id` (`org_id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%user_email`;
CREATE TABLE `%TABLE_PREFIX%user_email` (
  `id` int(10) unsigned NOT NULL auto_increment,
  `user_id` int(10) unsigned NOT NULL,
  `address` varchar(128) NOT NULL,
  PRIMARY KEY  (`id`),
  UNIQUE KEY `address` (`address`),
  KEY `user_email_lookup` (`user_id`)
) DEFAULT CHARSET=utf8;

DROP TABLE IF EXISTS `%TABLE_PREFIX%user_account`;
CREATE TABLE `%TABLE_PREFIX%user_account` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT,
  `user_id` int(10) unsigned NOT NULL,
  `status` int(11) unsigned NOT NULL DEFAULT '0',
  `timezone_id` int(11) NOT NULL DEFAULT '0',
  `dst` tinyint(1) NOT NULL DEFAULT '1',
  `lang` varchar(16) DEFAULT NULL,
  `username` varchar(64) DEFAULT NULL,
  `passwd` varchar(128) CHARACTER SET ascii COLLATE ascii_bin DEFAULT NULL,
  `backend` varchar(32) DEFAULT NULL,
  `registered` timestamp NULL DEFAULT CURRENT_TIMESTAMP,
  PRIMARY KEY (`id`),
  KEY `user_id` (`user_id`),
  UNIQUE KEY `username` (`username`)
) DEFAULT CHARSET=utf8;
